Established in 2014, WP Support HQ is based in Centennial, Colorado, and, like so many great innovations, borne of necessity.
Our tech consulting for hundreds of online businesses exposed many common challenges of maintaining a secure and smoothly running website. Clients were tired of seemingly endless waits for resolution from large hosting companies. They were tired of site disruptions caused by software updates that should have been made more carefully. They wanted to speak personally with someone who could help them develop larger strategies for advancing their site’s functionality and business capabilities.
We knew there had to be better ways to help companies manage and improve their websites — so we started developing and delivering that help. And we haven’t stopped.
Dusty Candland, Owner
I began building websites in 1999 after getting a degree in graphic design — and, in no time flat, started programming them, too. The programming quickly consumed my interest. I learned everything I could about it — and still do. I love the creative side of programming and problem solving — both solving problems with programming and solving real-world problems. Over the years, I have programmed in several different languages, and the web always has been part of my work.
Around 2007, I was doing much consulting and custom development for small businesses and startup companies, many of which had built WordPress sites. At first, the questions usually were easy things to answer and fix, but as time went on, more calls asked me to repair sites that were totally down or had been hacked. Most times, I could address quickly whatever was wrong — but sometimes I couldn’t and would have to try to restore the site from a backup copy. Problem was that there was never a recent backup! And if there was one, getting it from the client’s hosting company was, shall we say, difficult. After all, hosting companies almost never back up a customer’s databases in a way the customer can restore.
I finally realized there were much better ways to help everyone — so I started WP Support HQ in 2014. At first, I tried lots of existing tools to help me manage multiple WordPress sites. Some were pretty good. Most were just OK. The major problem they posed is that they managed WordPress by using a WordPress plug-in. That sounds great — until WordPress isn’t working. Still, I continued to use these plugin tools for awhile — which bought me time to build WP Support HQ’s own system to manage all of our clients’ sites. Using a tool called WP-CLI, I developed a way to manage sites from the command line — which also meant I could automate certain processes.
And that’s where WP Support HQ stands today. We use the custom systems I have developed over the years to conduct site updates, security checks — and site backups! Lots and lots of backups! Because I built the software, I have control over what and how things get done, making a far better experience for clients. For consulting work, you can find me at Red27Consulting.com — or read my blog about nerdy stuff at candland.net.