How does payment work?

our credit card, and you will be billed automatically each month. We offer invoicing options paid yearly or quarterly. Contact us with questions about account setup.

Can I keep my current site hosting provider and still receive support from WP SupportHQ?

Yes. We can work with most hosting providers. In rare cases, we even will recommend that our clients switch to a host provider that better fits their specific needs.

Am I locked into a contract?

No. You may cancel at anytime. We suspend service within 30 days of initial notice.

Can I change my plan after signup?

Yes! You can upgrade or downgrade your plan at any time by logging into your WP Support HQ account.

What happens if a plugin or theme update breaks my site?

Should this happen, WP Support HQ reverts quickly to the site’s most recently backed up copy. We will restore that backup and then wok to determine what went wrong.

What is your refund policy?

We provide a 100% Money Back Satisfaction Guarantee during the first 30 days. After that, you can cancel anytime.

What if my site is hacked?

Keeping a site updated helps prevent most hacking attempts. However, the bad guys sometimes still get in. If that happens, we will revert quickly to a recent, backed up copy of the site and make sure everything is updated.

What happens if my site cannot be restored?

We’re not sure why we wouldn’t be able to restore a site, but if we couldn’t for some super-duper extraordinary reason, we will work to recover as much content as possible, to purge the site of any malware, and to assist our client with the rebuilding of any missing content. Again, this would have to be a super rare event because all 30 days of site backup we perform for every site would have to be corrupted and/or a malware would have to be so devastating that nothing from the existing site could be recovered.

Can you provide support for clients who must demonstrate HIPPA compliance?

Currently, WPSupportHQ does not support specific software tools designed to establish and maintain HIPPA compliance.