The Starter Plan. WP Support HQ’s Starter Plan specifically is designed to be the best option for most sites — and it’s probably what you should choose. It gives the protection and management flexibility needed to keep sites running smoothly.
Steve Vinson - Magnolia Manor
The Business Plan. Do you have a lot of site traffic and need more support with WordPress?
WP Support HQ’s Business Plan is for you. Your site will be hosted on its own virtual server — and you will have more access to more support for technical issues and questions.
The Pro Plan. Do you need your own IP address or developer access?
The Pro Plan has everything in the Business Plan — and you will get your own IP address and have developer access to the sever through SFTP/SSH.
Have tons of traffic oThe Scale Plan. Do you have tons of traffic and need redundancy in your setup?r need to have redundancy in your setup?
The Scale Plan uses a load balancer to route traffic to multiple virtual servers and a separate database server. It is designed for maximum site uptime and to handle big-time site traffic.
choose your plan
- Maintenance
- Backups
- WordPress Updates
- Plugin Updates
- Woo Themes, Elegant Themes, or Free Themes Theme Updates
- Optimized WP Settings
- Protection
- Spam Filtering
- Security Settings
- Firewall
- Free SSL
- Security Scans
- Malware Removal
- Performance
- WordPress Optimized Servers
- Virtual Private Server
- Private IP Address
- SSH/SFTP access
- Load Balanced Web Servers
- Separate Database Server
- Support
- Free Migration
- Tickets
- Phone Support
Starter
$45
/ site / month
- 1 / month
- 1 / month
- $99
Business
$125
/ site / month
- 1 / week
- 1 / month
- 1 / month
Pro
$175
/ site / month
- 1 / week
- 1 / week
- 1 / month
- 5 / month
Scale
$395
/ site / month
- 1 / week
- 1 / week
- 1 / month
- 5 / month
Tracy Mathieu – Director of Corporate Marketing, Haselden Construction
Frequently Asked Questions
How does payment work?
Sign up with your credit card, and you will be billed automatically each month. We offer invoicing options paid yearly or quarterly. Contact us with questions about account setup.
Am I locked into a contract?
No. You may cancel at anytime. We suspend service within 30 days of initial notice.
What happens if a plugin or theme update breaks my site?
Should this happen, WP Support HQ reverts quickly to the site’s most recently backed up copy. We will restore that backup and then work to determine what went wrong.
Can I keep my current site hosting provider and still receive support from WP Support HQ?
Yes. We can work with most hosting providers, but will need SSH access. In rare cases, we even will recommend that our clients switch to a host provider that better fits their specific needs.
Can you provide support for clients who must demonstrate HIPPA compliance?
No. However, HIPPA compliance is only needed for sites storing patient information. Most marketing sites don’t require HIPPA compliance.
Can I change my plan after signup?
Yes! You can upgrade or downgrade your plan at any time by logging into your WP Support HQ account.
What’s the refund policy?
We provide a 100% Money Back Satisfaction Guarantee during the first 30 days. After that, you can cancel anytime.
What if my site gets hacked?
Keeping a site updated helps prevent most hacking attempts. However, the bad guys sometimes still get in. If that happens, we will revert quickly to a recent, backed up copy of the site and make sure everything is updated.
What happens if my site cannot be restored?
It is extremely rare that a site can not be restored. If that does happen we will help rebuild the site.