Acceptable Use Policy

This Acceptable Use Policy (“AUP”) sets forth the principles that govern the use of hosting services provided by WP Support HQ, LLC (“Company”).


Prohibited Uses:

A. Client agrees to comply with all applicable local, state, national and international laws and regulations regarding use of all services delivered by Company. The following are prohibited uses of Company’s services:

Transmission, distribution, uploading, posting or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, material kept in violation of state laws or industry regulations such as social security numbers or credit card numbers, and material that is obscene, defamatory, libelous, unlawful, harassing, abusive, threatening, harmful, vulgar, constitutes an illegal threat, violates export control laws, hate propaganda, fraudulent material or fraudulent activity, invasive of privacy or publicity rights, profane, indecent or otherwise objectionable material of any kind or nature. Client may not transmit, distribute, or store material that contains a virus, “Trojan Horse,” adware or spyware, malware, corrupted data, or any software or information to promote or utilize software or any of Company services to deliver unsolicited e-mail. Client further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, gives rise to civil liability or otherwise violates any applicable local, state, national or international law or regulation.

The sending of any form of unsolicited bulk email (“spam”) through Company’s servers is prohibited. Likewise, the sending of spam from another service provider advertising a website, email address or utilizing any resource hosted on Company’s servers, is prohibited. Company accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this AUP or that of the other provider.

Advertising, transmitting, or otherwise making available or using any software, program, product, or service that is designed to violate this AUP, which includes, but is not limited to, the facilitation of the means to send spam, initiation of pinging, flooding, mail-bombing, denial of service attacks.

Forwarding Internet users to any website that, if such website were hosted by Company, would violate the provisions of this AUP.

Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., “cracking”).

Obtaining or attempting to obtain service by any means or device with intent to avoid payment.

Engaging in any activities that do or are designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other customer, regardless of the network.

Using Company’s services in a manner that interferes with the use or enjoyment of the services by other customers or authorized users. This shall include excessive use of services which impair the fair use of other Company customers.

Using Company’s services as online backup or storage, or mirroring mass downloads.

Impersonating any person or entity, including, but not limited to, a Company employee, or falsely stating or otherwise misrepresenting customer’s affiliation with a person or entity.

B. Client acknowledges and agrees that it is a violation of this AUP for its services to cause an interruption or degradation of, interference with, or disproportionate burden on the operations of Company’s systems or the services of other customers, regardless of whether such interruption, degradation, interference or burden is the result of customer’s actions or those of a third party over which the customer has no control.

C. Client is solely responsible for the content it uploads to its website in connection with the services provided by Company. Company does not review or screen the content in its customer’s websites and does not assume any obligation to monitor such content. However, customer agrees that Company may review all hosted websites or other content in responding to a third party complaint or for any other reason.

D. Client may access and use Company’s services for lawful purposes only. Client is solely responsible for the knowledge and adherence to any and all laws, statutes, rules and regulations pertaining to use of the services offered by Company. Client agrees that it will not (i) use the services to commit a criminal offense or to encourage conduct that would constitute a criminal offense or give rise to a civil liability, or otherwise violate any local state, Federal or international law or regulation; (ii) upload or otherwise transmit any content that customer does not have a right to transmit under any law or contractual or fiduciary duty; (iii) interfere or infringe with any trademark or proprietary rights of any other party; (iv) interfere with the ability of other users to access or use Company’s services; (v) claim a relationship with or to speak for any individual, business, association, institution or other organization for which customer is not authorized to claim such a relationship; (vi) interfere with or disrupt the service or servers or networks connected to the service, or disobey any requirements, procedures, policies or regulations of networks connected to the service; or (vii) reproduce, duplicate, copy, use, distribute, sell, resell or otherwise exploit for any commercial purposes any portion of the services.

E. Client represents and warrants that no federal, state or local authority prohibits or materially limits Company from transacting business with customer or providing services to customer or its agents, representatives, affiliates or related entities. If, at any time, a federal, state or local authority prohibits or materially limits the transaction of business or Company’s provision of services to customer or its agents, representatives, affiliates or related entities, such prohibition or restriction shall be a violation of this AUP and a material breach of the Services Agreement.

If Company determines in its sole discretion that customer’s conduct violates the terms of AUP, Company may suspend, restrict, terminate, delete content, or take any other appropriate action with regard to the services, without any obligation to refund fees paid. Company reserves the right to take such actions without notice to customer. Client understands that Company reserves the right to conclude that customer’s conduct is in violation of the standards set forth in this AUP. Client agrees that Company, in responding to a third party complaint, reserves the right in its sole discretion to suspend or terminate the services subject to this AUP without notice and with no obligation to refund fees paid. Client also understands and agree that by providing customer services, Company in no way endorses customer’s website or deems the website content to be suitable under the terms of this AUP.

Client agrees that Company shall under no circumstances be held liable on account of any action Company takes, in good faith, to restrict transmission of material that it or any user of the services considers to be fraudulent, obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable, whether or not such material is constitutionally protected.

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