Guest post by Alex Levitov. Americans tell an average of 15 people if they have a poor customer service experience. But in the case of a good experience, they’ll tell only 11 people. That is probably the perfect explanation for why companies in the USA lose over $62 billion every year due to poor customer
A lot of our clients use Contact Form 7 for their contact forms. With a couple of additional plugins you can mitigate most spam and bot submissions. First, you probably already have Akismet, you definitely do if you’re a WP Support HQ customer. If not, it’s worth getting and might be free depending on your
When a new site signs up we do a number of things to make sure it’s backed up, updated, secure, and running smoothly. We think our WP management service is a great value, but we also think these are things every WordPress site should do. So for the do-it-yourselfers out there, here’s how we do
You just redesigned your site, or maybe just added a new contact form to your current site, and now you’re getting a bunch of non-sense emails. Contact form spam! A lot of people default to using a CAPTCHA to fight spam, those annoying puzzle image things you hate filling out. But there’s another way, a honeypot
Faster-loading websites tend to provide a better user experience. With a platform as open-ended as WordPress, sites sometimes get bogged down, which leads to slow loading times and, worse—frustrated users. Not to worry, as the WP community is prepared to tackle this problem with a host of intuitive plugins to improve WordPress speed. Make Use of Caching
