Guest post by Alex Levitov. Americans tell an average of 15 people if they have a poor customer service experience. But in the case of a good experience, they’ll tell only 11 people. That is probably the perfect explanation for why companies in the USA lose over $62 billion every year due to poor customer […]
Top 5 WordPress Customer Support Plugins in 2021 Read More »
A lot of our clients use Contact Form 7 for their contact forms. With a couple of additional plugins you can mitigate most spam and bot submissions. First, you probably already have Akismet, you definitely do if you’re a WP Support HQ customer. If not, it’s worth getting and might be free depending on your
Contact Form 7 & spam filtering Read More »
WordPress is already a very secure platform but it is also the target to a lot of attacks because of its popularity. Security has been covered in great detail by the resources below, but here’s our top recommendations. Secure passwords! Secure passwords should be over 8 characters and include numbers and symbols. We know it’s
Top 4 recs for WordPress security and additional resources Read More »
When you setup your new WordPress site, there are a couple of things that will help make things more secure. You can do them later too, but it’ll require a bit more work. First, use a different table prefix from the default ‘wp_’. It’s easy to change this is from the setup screen, but a
Configuration & setup for new WordPress sites Read More »
Boring! I know. But you’ll regret not having them at some point. Plus it’s pretty easy to get backups, either one-off or scheduled. You also want to make sure you store them offsite. Offsite is more important than scheduled if you don’t make changes often. But you should make sure to run a backup after
You know backups are important, but do you have them? Read More »
When a new site signs up we do a number of things to make sure it’s backed up, updated, secure, and running smoothly. We think our WP management service is a great value, but we also think these are things every WordPress site should do. So for the do-it-yourselfers out there, here’s how we do
How We Manage WordPress Sites at WP Support HQ Read More »
As a business using a WordPress website, you want to get the most from your online efforts. You have invested time and money on the design and promotion of your website so that it gets traffic and converts well. However, if you aren’t using A/B conversion testing, your website is under performing in both the
WordPress News and Updates on Conversion Read More »
If you’re having a difficult time turning all of those analytical reports into actionable game plans, then take a bite of Media Salad. Puns aside, Media Salad compiles data from the stats of your social media accounts and creates press-worthy reports, unique blog content and action plans to increase your engagement and effectiveness. Actionable Reports
Media Salad; Health Food for Your Blog Read More »
Updates are important, but they can break your website, so many people just don’t update. The problem is updates aren’t just about new features. Often they contain security fixes. Getting these security fixes is important because malware makers and spammers will scan the internet looking for “unpatched” websites. And since you now have backups, you
Keep Those Plugins Updated – With Caution. Read More »
But my hosting provider said the provide backups! Did they? Is it a WordPress specific hosting provider? If so, you’re probably in good shape here. You’ll want to make sure they are running and you know how to restore those backups. Not a WordPress specific host? No problem! There are a number of backup solutions
Build Great Content & Back it up! Read More »
